Questions, bugs, or a tag that will not scan: email westminster@restrecoverywellness.com. Include your device model and iOS or macOS version and we will get back to you.
Hold the top edge of the iPhone against the tag and keep it still for a second or two. The scanner needs iPhone 7 or later. If a tag never reads, it may need to be rewritten from the Mac console or the admin screen.
The app falls back to on-device storage when it cannot reach iCloud, so you can still log work. Check that the device is signed into iCloud and has a network connection. Work logged while local syncs once the connection returns.
Pull to refresh on iPhone, or wait for the next sync. If it persists, the task may be on a different schedule than expected, or logged against a different piece of equipment.
Check that notifications are allowed for RRW Maintenance in Settings, and that Focus or scheduled summary is not holding them back.
Those are owner only. The first staff member to sign in becomes the owner. Ask the owner to make the change from the Mac console.
Use Sign in with Apple with the Apple Account on your device. If you previously revoked access in Settings, you can sign in again and your staff record is matched back up.
To have your staff record deleted, email westminster@restrecoverywellness.com. See the privacy policy for what is stored.